The Influence of Elevator Maintenance Program on Customer Satisfaction Based on Multi-Level Grey Relational Analysis

Customers are the bedrock of any business and driving force behind its growth. As disparities in manufacturing costs, product quality, management systems between competing companies narrow, meeting customer expectations, increasing satisfaction with company, exceeding expectations has become a robust measure for businesses seeking to increase their competitiveness. While advanced technologies or technological processes easily replicated even surpassed, soft power required gain takes ongoing investigation accumulation. This needs firms raise level order continue constructing an enterprise-specific culture that promotes enterprise development profitability. The subject this study is elevator maintenance customers. It employs method known as multi-level grey relational analysis integrate features wants develop assessment system satisfaction. Second, collect relevant data via happiness questionnaire survey company's clients, analyze assess data, lastly, recommend improvement ideas based on results.